55r Privacy Policy – Your Data is Completely Safe With Us

1. Who We Are & Why This Policy Exists

55r is an online gaming platform based in Bangladesh, operating at https://55r.cash. This Privacy Policy explains what information we collect when you use the 55r website or mobile app, how we use that information, and how we protect your privacy.

55r has always believed that your personal data belongs to you. We are simply its custodians — not its owners. This Privacy Policy reflects our commitment to that responsibility.

This policy should be read alongside 55r's Terms & Conditions Together, both documents give you a complete picture of your relationship with 55r.

2. What Information We Collect

55r only collects information that is strictly necessary to provide our services. Nothing beyond that.

Identity & Contact Information:

• Full name and date of birth
• Mobile number & email address
• Residential address & district
• National ID Number (for KYC verification)

Financial Information:

• Mobile banking number (Mobile Pay, Nagad, Rocket)
• Transaction History & Amounts
• Deposit and withdrawal records

Platform Usage Data:

• Gaming history and betting records
• Login time, date, and IP address
• Device type, operating system, and browser
• Time and sections spent on the platform

3. How We Collect Information

55r collects information through several methods, each transparent and purposeful.

Directly from you:

• When filling out the registration form
• When submitting KYC verification documents
• When contacting support
• When participating in promotions or surveys

Automatically:

• Via cookies and local storage
• From server logs (IP address, browser information)
• From platform usage analytics

From Third Parties:

• Transaction confirmations from payment processors
• From identity verification service providers
• From fraud prevention services

4. How We Use Your Information

55r uses your information only for the specific purposes outlined below. It is never used for anything beyond those purposes.

5. Data Sharing & Third Parties

55r never sells your data. However, limited information may be shared with trusted third parties solely to provide our services.

Who We Share With & Why:

• Payment Processors: Necessary information is shared with Mobile Pay, Nagad, and Rocket to process transactions.
• Identity Verification Service: With a licensed service provider to complete the KYC process.
• IT infrastructure services: With server and cloud service providers — always in encrypted form.
• Law Enforcement Agencies: Information is disclosed when required by legal obligation or court order.

6. Cookies & Tracking Technologies

55r uses cookies and similar technologies to enhance your browsing experience and keep the platform running smoothly.

You can disable non-essential cookies from your browser settings. Note that doing so may affect certain features of the platform.

7. Data Retention Period

55r does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal and regulatory requirements.

• Account Information: For the duration of your active account and for 5 years after closure.
• Financial Records: Typically 5–7 years, as required by legal obligations.
• Gaming Logs: Up to 3 years (for dispute resolution purposes).
• Support Contact: Up to 2 years.
• Cookie Data: Based on the retention period of the relevant cookie.

After the specified retention period, data is securely deleted or anonymized.

8. Your Privacy Rights

As a 55r member, you have certain important rights regarding your own information.

To exercise any of these rights, email us at support@55r.cash or reach out via live chat.

9. Our Security Measures

55r uses industry-standard security technology to keep your data safe.

• SSL/TLS Encryption: All communications on the website and app are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Real-Time Fraud Monitoring: Suspicious activity is detected in real time.
• Regular security audits: Regular system audits conducted by third-party experts.
• Restricted access policy: Only authorized personnel can access specific data on a need-to-know basis.
• Data backup: Secure, encrypted backups are maintained on a regular basis.

10. Children's Privacy

55r is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

If we become aware that anyone under 18 has created an account, that account will be closed immediately and all associated data will be deleted. If you believe your child is using 55r, please contact us at support@55r.cash.

11. Changes to This Policy

55r may update this Privacy Policy when necessary. Members will be notified of any significant changes via email or an in-platform notice.

You can check the "Last Updated" date at the top of this page to see when the policy was last changed. Continued use of 55r after any changes constitutes your acceptance of the updated policy.

12. Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to 55r:

• Email: support@55r.cash
• Live Chat: Chat icon at the bottom right of the website
• Time: 24 hours, 7 days

55r typically responds to privacy-related requests within 7 business days.